Report a Problem / Ask a Question

To report tree related concerns, maintenance issue, or problem in a park:

Call us: 301-670-8080
Email us: Service.Center@MontgomeryParks.org
A staff member will respond to your request within one business day.

To get information about M-NCPPC, Montgomery Parks’ facilities, programs, and more:

Call us: 301-495-2595
Email us: Info@MontgomeryParks.org
A staff member will respond to your request within two business days.

Some questions you may have...

I've reported a dangerous or downed tree to Montgomery Parks. Now what happens?

Once you report a dangerous or downed tree to Montgomery Parks, the Montgomery Parks Service Center will send you an e-mail with a work request number that you can reference throughout the process. Once the work request number is issued, an inspector from our Arboriculture Section will visit the affected site and inspect the tree and location. It is a priority for Montgomery Parks to respond to your work-request, however our crews must prioritize work in order to address the most hazardous issues first. You may check on your work request by emailing Service.Center@MontgomeryParks.org or calling 301-670-8080.

Please note: Montgomery Parks is not responsible for the removal of debris from private property.
Is Montgomery Parks responsible for the removal of debris from priovate property?

Montgomery Parks is not responsible for the removal of debris from private property. The Arboriculture Section of the Montgomery Parks Department has a duty to inspect and mitigate risks associated with trees located on park property; especially, in and around amenities or areas where we invite the public. In compliance with existing Maryland state laws it is not our duty to provide courtesy removal of trees and debris from private property. Providing this service would tax our fiscal and human resources to a degree that would hamper our ability to inspect and maintain trees growing on Park property to levels that meet our own expectations.
What is the status of my existing work request?

Call or email the Service Center to get a status update
What is the process after a work request is created?

A Park Arborist Inspector will inspect the request within 30 calendar days. If tree maintenance work is determined necessary, the work is prioritized and scheduled with respect to the tree crews work program.
How does the Park Arborist Inspector prioritize work requests?

The Montgomery Parks Department has an active policy to maintain the safety of
Parkland from potential damages and/or injury resulting from trees considered to be a “high risk” of failure. The Arboriculture Section strives to eliminate, in a timely fashion, any tree growing on Parkland that is deemed to be of high risk of failure. When available fiscal and human resources limit the ability of the Parks Department to remove high risk trees on Parkland, priority is placed on trees deemed to be of the highest risk of failure i.e., trees in need of “emergency” response. The standard for rating the risk of failure associated with any given tree is determined by Park’s Arborist Inspector with respect to their professional experience and following the American National Standards Institute (ANSI) a300 Tree Risk Assessment Standard and the International Society of Arboriculture’s Best Management Practices for Tree Risk Assessment. The Montgomery Parks Urban Forester administers the program and has final judgment in all matters concerning mitigation measures taken for any tree deemed to be of “high risk” or “emergency.”
What determines the timeline for completion of work?

TThere are 418 parks in Montgomery County which encompass over 36,000 acres of land. The Arboriculture Section consistently has hundreds of active work requests for tree work that have already been inspected, prioritized and are waiting in the queue to be completed by our small staff of highly trained tree professionals. If the Park Arborist Inspector determines tree maintenance work is needed the estimated timeframe to complete the work is based on tree risk as outlined below:

• “Critical Risk”: completed as soon as possible;
• “High Risk”: completed within 30 days;
• “Moderate Risk”: completed within 6 months;
• “Low Risk”: completed within 12 months;

These times are approximate and may vary based on emergency work due to weather or storm events which can cause tree damage that may take priority over existing work requests extending the above timeframes.

Montgomery Parks

Report a Problem / Ask a Question

To report tree related concerns, maintenance issue, or problem in a park:

To get information about M-NCPPC, Montgomery Parks’ facilities, programs, and more:

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